Krug

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Long way home.

A little more reflection on Krug's Don't Make me Think: Krug mentions that users will often use websites in ways we can't imagine and he gives the example of users typing URLs into search engine text boxes. I would have been skeptical reading this if it weren't for my experience with the public. I see this happen all the time. Lately, I've done some of my own usability testing as patrons ask for help.
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